Information We Collect

When you contact us for corporate flower arrangements or gift services, we gather information you voluntarily share. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details when you place orders, though this is processed securely through our payment partners.

For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide a tailored service that meets your business needs.

Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.

How We Use Your Information

We primarily use your personal information to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating customized arrangements based on your specifications, and informing you about your service needs.

We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.

Information Sharing and Disclosure

Sketch Ridge Haven respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.

We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.

We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.

Data Security Measures

We treat the protection of your personal data with utmost seriousness and put in place suitable technical and organizational safeguards to shield it. This comprises secure data storage, encrypted channels, and restricted access to personal information within our organization.

Although we employ robust security measures, no online transmission method is fully secure. We continually enhance our security practices to guard against emerging threats.

Your Privacy Rights

You hold important rights over your personal data. Depending on applicable laws, you may be entitled to access, amend, erase, or limit how your personal information is used.

To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable timeframe as required by applicable law.

Data Retention

We keep personal information only for as long as needed to provide our services and fulfill legal obligations. Retention durations vary by the type of information and the purpose for which it was gathered.

Cookies and Website Tracking

Our site employs cookies and comparable technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies assist us in recalling your preferences and evaluating site performance.

You can manage cookie settings via your browser preferences. Nevertheless, turning off some cookies might impact how the site functions. For comprehensive details about our cookie practices, please consult our Cookie Policy.

Third-Party Links

Our site might include links to third-party sites or services. This privacy policy covers only Sketch Ridge Haven and our site. We are not accountable for the privacy policies of external websites.

We encourage reviewing the privacy policies of any third-party sites you access via links on our site.

Policy Updates

We may revise this privacy policy from time to time to reflect changes in our practices, services, or applicable laws. When major updates occur, we will modify the "Last Updated" date shown at the top of this policy.

We encourage you to review this policy periodically to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please reach out to us.